FAQ – KTB Needlepoint

Information

Frequently Asked Questions

General

What products do you sell? What products do you sell?

We offer hand-painted needlepoint canvases, complete kits, and high-quality accessories, including scissors, tacks, stretcher bars, and threads.

Are your canvases hand-painted? Are your canvases hand-painted?

Yes! All of our canvases are hand-painted by skilled artists to ensure high-quality detail and vibrant colors.

Do you sell threads separately? Do you sell threads separately?

Currently, we sell threads as part of our kits but not as individual items.

Do you take custom or wholesale orders? Do you take custom or wholesale orders?

No, we do not offer custom designs or wholesale purchasing at this time.

How can I contact you? How can I contact you?

You can reach us anytime at hello@ktbneedlepoint.com, and we’ll get back to you as quickly as possible!

Kits & Supplies

What’s included in a needlepoint kit? What’s included in a needlepoint kit?

- Canvas
- Bohin Needle (20 or 22)
- Needle Threader
- Small Scissors
- Thread
- Metal Ring
- Sewing Clip
- Stretcher Bars
- Brass Tacks
- Mesh Project Bag

Are the canvases stitched already? Are the canvases stitched already?

No, our canvases are hand-painted and ready for you to stitch and bring to life.

Can I substitute threads or colors in a kit? Can I substitute threads or colors in a kit?

At this time, kits come as designed with pre-selected threads. Customizations aren't available.

Warranty & Repair

Do you offer warranty for your products? Do you offer warranty for your products?

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.

It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.

Do you offer extended warranty? Do you offer extended warranty?

An extended warranty can be added to your products for an additional cost.

Please get in touch for more information about extended warranties.

How much does extended warranty cost? How much does extended warranty cost?

The extended warranty could come at a different cost depending on the type of product and extended period.

Please get in touch for more information.

Skill Level & Recommendations

Are your kits suitable for beginners? Are your kits suitable for beginners?

Absolutely. We offer options for both beginners and advanced stitchers. If you're unsure which kit is right for your skill level, feel free to contact us — we’re happy to help!

Do you provide stitch guides? Do you provide stitch guides?

Most kits are designed to be stitched using a basic tent stitch, and instructions are simple. At this time, detailed stitch guides are not included.

Shipping & Orders

How fast do you ship? How fast do you ship?

Orders typically ship within 5–7 business days. You will receive an email with tracking information once your order ships.

Do you ship internationally? Do you ship internationally?

Currently, we only ship within the United States.

Can I cancel or change my order after placing it? Can I cancel or change my order after placing it?

If you need to make a change, please contact us as soon as possible. Once an order has shipped, changes cannot be made.

Returns & Issues

What is your return policy? What is your return policy?

We do not accept returns or exchanges unless an item arrives damaged. If there’s an issue with your order, please email us promptly so we can help resolve it.

What if my order arrives damaged? What if my order arrives damaged?

Please contact us within 5 days of receiving your order with photos of the damage. We will be happy to replace the damaged item or issue a refund.